What’s “The Point of Care?”
Over the past three decades as we built our knowledge-base and services, we evolved our model of an optimal practice. We define this paradigm as the “Point of Care” . The key elements of our model are as follows:
The SPR Triad is comprised of three elements. The first are the Services which you and your CareTeam deliver.
Each of those Services have an optimal Process that enable you to deliver care in the most effective and efficient manner possible.
The Processes require the utilization of key Resources which we will now cover in depth.
The key resource elements of the “Point of Care” paradigm are Talent, Information and Environment along with the process of delivering “world-class” care and caring services.
The unifying component that brings everything into play is the clear and consistent process which brings out the best of these elements.
While the elements of the “Point of Care” paradigm are all essential, the most important is Talent. The long term success of your practice’s development is dependent on strong leadership first, followed by Talent development.
An essential ingredient to the growth of a practice is enabling and empowering each team member to grow to their potential. You now have the ability to effectively not only deliver clinical care at chairside, but complete 80-90% of the administrative and information tasks chairside, as well. In this scenario a properly trained team member can greet, seat, assist in treatment, document treatment, post charges and payment, reappoint and dismiss the guest.
This expands the role of the clinical team members (assistants and hygienists) and decentralizes and reduces the requirements of traditional “front desk” functions. Some practices have gone as far with this paradigm as to be “frontdeskless.”
This approach creates a horizontal integration of tasks and enhances the relationship with the guest. This staff role is much like a guide on a great adventure. This Care-Guide is charged with a mission to do whatever it takes to deliver care with excellence.
Proper integration of a warm and caring “high touch” team with a digital “high tech” information solution allows you to move from a vertically oriented “silo” practice to a horizontal “wellness-centric” relationship-driven practice. You can shift the focus of care from acute and chronic disease to a long-term care plan built upon the desired outcomes of the guest.
To realize this paradigm shift, requires a new generation of information systems. These systems do not follow the traditional paradigm of being reimbursement and “front desk” driven. They are developed around a logical process driven model that features an easy graphical “point-of-care” interface, focused on desired outcomes. These systems fully incorporate text, voice, photos and movies to provide a true multimedia record of care. For more on this evolution of information systems go to the POC Blog.
Thriving in the next decade will require you to create a “Learning Practice” effectively integrating people, technology and process. The proper choice and use of technology can give your CareTeam the competitive edge to achieve world class service.
A critical prerequisite confronting the successful dental practice of the future is a knowledgeable approach to creating and marketing a professional image. Some elements reflecting this image are those of a warm and caring dentist and team, dedicated to excellence. When the dentist, care-team and guests (patients) are placed in an environment which is congruent with this image, a feeling of high trust and low fear prevails.
Your dental office is an extension of your personality and philosophy of practice. Proper design and furnishing reflects your mission in dentistry. With the ever present feelings of stress in the dental office, the furnishing and arrangement of office components does much to calm, allay fear, and convert anxiety to a feeling of warmth and comfort. When one of the goals of your practice is to lower the stress level of the dental experience for your guests, then the time and money invested in creating your office will be well spent.
The physical and behavioral Environment must support the Talent and Information components and enable a seamless process and delivery of care. This is the primary reason that we evaluated the prevalent treatment room design for the past 40 years and determined that it no longer supported an optimal “Point of Care” practice. The efficiency and effectiveness of your team is greatly enhanced with optimized ergonomics.
Great solutions are here now and greater solutions are on the way. We are on board to T.I.E. the pieces together and lead the way.