A Line in the Sand
When I use the pronoun “We” I do not mean the collective we, but the “We” of CaringQuest and those who share our vision of iS/iT from this point forward. You might say that we are taking a contrarian view.
a person who takes an opposing view, especially one who rejects the majority opinion.
The majority opinion 20 years ago in dental information systems were character-based DOS systems. Seeing the promise of a simpler graphical interface (GUI) we jumped on the MS Windows® bandwagon, the sole option at that point was Dentrix®. Today the vast majority of practices use one of the Windows® based systems. Whether it is one of the major players Dentrix®, Easy Dental®, Eaglesoft, Softdent or some other software, the Windows® platform (XP, Vista, Win7 or Win8) is the foundation OS.
The Windows® platform began to show it’s shortcomings as we have moved into the comprehensive digital record and the “Point of Care” paradigm.
In the Information section of the Services page we identified 3 of the key elements for practice management systems are Simple, Reliable, and High Performance. The best systems available did a fairly good job of implementing these elements. Some more simply than others, most reliable and a few high performance. As long as the system handled the financial component, scheduling and a basic chart, things worked pretty well.
To incorporate a true “Point of Care” model not only are Simple, Reliable, and High Performance critical, but we identified 3 additional essential elements.
Remember in the “Point of Care” model we are going to manage up to 90% of the information needs for the patient at chair-side. The first two additional elements are Seamless and Transparent. Seamless means the flow of information follows a smooth integration process for collecting and recalling clinical, financial and appointing information. Transparent means that you have the right information in the right place at the right time. Transparent is another crucial layer of simplicity as we create a comprehensive dental record in the system.
In the next installment we add the most powerful element and the major shortcoming of the Windows® OS.