Ergonomics in Dentistry - Part 1

Uncategorized Jul 16, 2019

The Dental Professional is at high risk for career-altering injuries due to the awkward positioning, static postures, and repetitive nature of their job tasks. Dentists, Dental Assistants, Dental Hygienists, Dental Office Workers, and Dental Laboratory Workers all are at risk for injuries to their neck, upper and lower back, shoulders, arms, wrists, and hands as well as eye strain. The term "Ergonomic" is used in dental advertising but is the dental profession being misled or is the equipment ergonomically sound. According to Pollack (1989), ergonomics is a discipline that studies workers and their relationship to their environment. This could include many different concepts such as how we position ourselves, how we position our patients, how we utilize equipment, how our work areas are designed and how all of these impact our health (Hodges, 1998).

First, we need to understand the dental profession.

In the 1960s Dentists moved from working in a standing position to working in a...

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Point of Care - Moment of Truth

caring service Jul 09, 2019

In "At America's Service," Karl Albrecht merges Moments of Truth and defines it as an episode in which the customer comes into contact with any aspect of the organization and gets an impression of the quality of its service.

The originator of this concept is Jan Carlzon, the CEO of SAS Airlines. He demonstrated his abilities as a leader by turning around one travel agency and two airlines in Scandinavia. His greatest feat was the revitalization of SAS from losing 8-million-dollar per year to a 71-million-dollar profit in one year. How did this come about? The vision of the airline was clarified, establishing business travel as the company market niche.

Next, two key concepts were installed as fundamental operational practices. First, the organizational pyramid was flattened to reduce the management hierarchy, and then the pyramid was inverted to make the CEO responsive to the management level personnel, and the management personnel, in turn, to be sensitive to the front-line...

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Point of Care - An Overview

This blog will focus on the critical elements of Talent, Information, and Environment of the "Point of Care" paradigm along with the process of delivering "world-class" care and caring.

While the elements of the "Point of Care" paradigm are all essential, the most important is Talent.   We can now effectively not only deliver clinical care at chairside but complete 80-90% of the administrative and information tasks chairside, as well.   This expands the role of the clinical team members (assistants and hygienists) and decentralizes and reduces the requirements of traditional "front desk" functions.   Some practices have gone as far with this paradigm as to be "frontdeskless."

In 1991, we went against the grain and jumped from the character-based D.O.S. platform and on to the graphical-user-interface Windows platform. Back then, there was one choice, Dentrix, which is the market share leader on that platform. There are two legitimate alternatives to Dentrix in...

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